Frequently asked questions

A TMC manages your entire travel programme — policy, approvals, duty of care, reporting and 24/7 support — not just individual bookings. GoTravelCC acts as an extension of your team, not a self-service portal.

Yes. GoTravelCC manages travel across Africa and beyond as one programme, with consolidated reporting, regional supplier relationships, and on-ground support in key hubs.

Most corporate programmes are fully onboarded within two to three weeks, including policy design, traveller profiles, approval workflows and account team assignment.

We hold relationships with major carriers serving Africa and international routes, including partner agreements that unlock preferential fares and flexibility.

Under the 30-Minute Promise, a named expert responds within 30 minutes of any disruption — rebooking, rerouting and arranging accommodation as needed, any hour of the day.

Yes. We access negotiated corporate rates and preferred-property programmes, matched to your policy and traveller preferences.

Yes. Our visa team provides end-to-end support — documentation, submission and tracking — for single and multi-destination itineraries across Africa and beyond.

Absolutely. We design a policy that reflects your culture, budget and risk tolerance, then embed it into approval workflows so compliance is automatic.

Policy rules — cabin class, advance-purchase windows, preferred suppliers and spend caps — are applied at the point of booking, with out-of-policy requests routed for approval.

A monthly report delivered to HR summarising every trip, every traveller, every incident and how it was resolved — documented proof of duty of care.

We maintain real-time traveller awareness with proactive risk alerts, enabling rapid location, communication and assistance during disruptions or emergencies.

Your management fee is always shown separately from the fare. There are no hidden mark-ups, and every transaction is fully auditable by your finance team.

We support consolidated monthly invoicing, lodged corporate cards and per-trip settlement, configured to your finance processes.

Yes. We arrange comprehensive cover for medical, cancellation, baggage and disruption, with options suited to corporate and personal travellers.

Our 24/7 emergency line is always answered by a real person. Call +234 913 366 7788 at any hour for urgent travel assistance.

Our office is at 2nd Floor, Wing-A, Motorways Avenue, Alausa, Ikeja, Lagos 100212, Nigeria. We serve clients across Africa and internationally.